Use Cases why you need a WhatsApp Chatbot for eCommerce business

Top 14 AI Chatbot Use Cases for Your eCommerce Store

ecommerce chatbot use cases

It provides excellent customer service, tracks customer contact histories, and gives people immediate as well as non-urgent support. Learning customers’ online behavior with audience insights tools can be a source of information to understand the customer behavior and help chatbots to push sales ahead. Chatbots can answer all your product-related questions providing support to customers who have questions or hesitations while at checkout. E-commerce conversational AI is key to not only building a winning relationship with your customers through increased customer satisfaction but also has the potential to increase your revenue. After reading use cases of Conversational AI in eCommerce companies, take the proper steps to grow your sales. Now that we’ve established why your eCommerce business needs conversational AI, it’s time to find out how and where you can use this technology to enhance your business workflow.

  • ShopBot’s other great feature is piloting a simple Facebook Messenger tool that reminds bidders 15 minutes before an auction listing is about to end.
  • As soon as your WhatsApp chatbot receives the picture or video, you can share it on the product page or social media to generate more leads.
  • The percentage of site visitors that become frequent customers over a predetermined period is known as the customer retention rate.
  • With current advancements in the field of AI and other digital trends, chatbots are becoming an essential tool to perform different business functions.
  • This lessens wait time and easily gets them through the primary constraint of customer service.

Processing exchanges and refunds can be a menial and repetitive task for customer service employees. There are chatbots; however, that can automate and streamline the process. To gauge your chatbot’s impact, establish key performance indicators (KPIs). These could include metrics like response time, conversion rate, customer feedback scores, and sales generated through the chatbot.

Key Features of AI Chatbots for E-commerce

At peak times (especially unexpected ones), these surges can quickly overwhelm even the best-prepared companies. All those simple yet still important calls take up your agent’s time and divert them away from resolving more complex tickets. And ultimately, that stretching out of your resources negatively impacts your service levels—and your bottom line. For example, your chatbot project is much more likely to be successful if you start with the most common questions or the most time-consuming questions from customers. From there, you can consider whether those can or should become self-service chatbot journeys—or whether they’re so complicated that leaving them as is would be better for customer satisfaction. And when that happens, your customer or prospect should be able to easily escalate that conversation to a voice or video call with a live agent.

ecommerce chatbot use cases

It is important to keep in mind that we are building a chatbot for real users trying to accomplish concrete tasks. Depending on the user group that is targeted, the chatbot would have a very specific persona. For instance, if a customer adds the same product to the cart twice or thrice, a chatbot can quickly notify the customer that they have added 2 or 3 similar items to the cart.

Ecommerce Chatbots: What They Are and Use Cases

WhatsApp chatbots can help businesses streamline communication on the messaging app, driving better engagement on their broadcast campaigns. You can use these chatbots to offer better customer support, recover abandoned carts, request customer feedback, and much more. Imagine having to “immediately” respond to a hundred queries across your website and social media channels—it’s not possible to keep up.

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This ecommerce bot is one of the best chatbots for businesses that want to create a base of loyal customers. MobileMonkey works with Facebook Messenger, SMS messaging, and native web chat, so you can easily contact customers across multiple channels. The platform captures leads and provides product recommendations, optimizing your marketing funnel at every stage of the user journey. Thanks to machine learning, Amelia constantly learns from human interactions, so the chatbot is constantly becoming more knowledgeable about how to interact with your customers. This means you’ll get a return on investment, as the chatbot will become more accurate as time goes on. Available on the Kik messenger app with over 15 million monthly active users, the H&M chatbot offered a personality quiz and styling tips.

What is an ecommerce chatbot?

They get the product they want in the end, and you get more conversions. If this article inspired you to integrate a chatbot into your online store, were are here to translate all your ideas into reality. We can develop a chatbot for an e-commerce website with further technical support. To get the quote and receive a rough estimation, fill in the contact form and we will contact you ASAP. Below you will find the information on how exactly e-commerce chatbots could add value to your business. With this in mind, let’s find out what the role of chatbots in e-commerce is and how they help brands in increasing customer acquisition, retention, and gaining customer loyalty.

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