What You Need To Know About Chatbots

Chatbot 101: Everything you ever wanted to know about Chatbots by Grasia Hald BotSupply

What Is a Chatbot: Things You Should Know

With so many advantages, it makes sense to start using chatbots for your business growth right now. We’ve already discussed that chatbots improve customer experience. But enhanced customer experience is not the only benefit of using chatbots. An organization has many advantages of using chatbots for business growth, process efficiency and cost reduction.

What Is a Chatbot: Things You Should Know

They streamline customer support through automation and, according to Juniper Networks, can save consumers and businesses over 2.5 billion customer service hours by 2023. Engage with shoppers on social media and turn customer conversations into sales with Heyday, our dedicated conversational AI chatbot for social commerce retailers. Believe us, no matter how well you think you’ve designed your bot, people know it’s not a human they’re talking to. These days people are receptive to using chatbots for customer service inquiries. The goal isn’t to recreate the human experience but to augment it. The question you need to ask yourself here is, how fast is fast enough?

Complete Guide to Chatbots

There are some platforms out there that excel at providing you with the base-level tools of creating a chatbot, but be cautious. These platforms don’t scale with a fully realized conversational AI chatbot. They tools that help you build and test which at face value seem like they work great for getting your solution to functioning status. However, after the solution is deployed, customers start to run into issues with the assistant, and support tickets start to flood in. Due to these tools not having functionalities to enable having a dedicated support team to assist customers, the chatbot struggles.

They can also help the customers lodge a service request, send an email or connect to human agents if need be. Even if all it’s ultimately been trained to do is fill in the next word, based on its experience of being the world’s most voracious reader. An AI-powered chatbot, Gobot makes recommendations based on what customers like or need, thanks to natural language processing. The prebuilt templates and questions in their shopping quiz make it easy for users to find what they’re looking for.


So if your business is just getting off the ground, you may want to inquire about their startup pricing models. That being said, the app does have a few pain points where user-experience is concerned. When it comes to Shopify apps, Gobot stands out from the crowd with its templated quizzes.

Tone of Voice

The tone of voice in your dialog defines the personality of your bot and therefore should reflect your brand. If your brand already has a well-defined communication style, the choice of the tone of voice is easy. Otherwise, you can start from the text you already have such as taglines, slogans, and marketing copy.

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To breathe life into your bot in-house, you need to engage a team of developers or hire external bot-building services. Unless you decide to build custom features or integrations, you can only operate within the platform’s scope. For instance, companies launch click bots that deliberately generate fake clicks.

What Is a You Should Know

Not to mention, with chatbots that use generative AI, you can get started with automation in just a few minutes. A chatbot is a software or computer program that is designed to simulate conversation with human users. They are used extensively today, especially in fields like customer service where users ask similar questions over and over. As consumers move away from traditional forms of communication, many experts expect chat-based communication methods to rise. Organizations increasingly use chatbot-based virtual assistants to handle simple tasks, allowing human agents to focus on other responsibilities. Chatbots have struggled to meet the demands of customers due to the technical limitations of the platforms they were built upon.

Leadoo Report Chatbot conversion data from 400 companies

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What Is a Chatbot: Things You Should Know

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